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    • order
    • about
    • Ideas
      • business
      • special occasions
      • holidays
      • Big Message Ideas
    • examples
      • Anniversary | Wedding
      • Birthday
      • Business
      • Congratulation | Thank You
      • Graduation
      • Holiday Gram
      • Retirement | Get Well Wishes
      • Valentine’s Day | Sweetest Day
    • kudos
    • faq
      • Helpful Hints for Ordering
    • blog
    • contact

    Faqs

    Home » Faqs

    Why is there a surcharge for residential delivery of a Colossal Gram?

    June 30, 2015

    Both UPS and FedEx charge an additional amount for residential delivery. When you enter the destination address you are asked to choose whether the address is a residential or commercial address. [...]

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      What if no one is home to receive the Colossal Gram?

      February 21, 2015

      FedEx and UPS do not require a signature for a package delivered to a residential address.  The package will be left in the best safe location that the delivery driver determines at the [...]

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        How is the Colossal Gram packaged for shipping?

        February 20, 2015

        Each Colossal Gram is folded and put into a huge cardboard box or envelope which measures approximately 17 inch by 21 inches.  The shipping package is too large to fit into a mailbox and will [...]

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          Is it possible to send a Colossal Gram to a destination outside the United States?

          February 19, 2015

          Yes.  We routinely ship to Canada and many foreign countries.  If you are shipping to destination in the  United States or Canada you may process your order on our website Order page.  If you [...]

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            How far in advance can I order a Colossal Gram for future delivery?

            February 18, 2015

            We are happy to accept orders at any time for future deliveries.  We will schedule the ship date to accommodate your specific delivery request.  If you order from our website Order page please [...]

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              Is delivery available on weekends?

              February 17, 2015

              Saturday delivery is available via FedEx Priority Overnight service to most U.S. locations at an additional charge.  Please Contact us via Phone, Email or Fax for specific details including [...]

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                Do you send to APO and FPO military address?

                February 17, 2015

                Yes! We will happily send a Colossal Gram to a service member with an APO or FPO address via the US mail. Please contact us directly via phone or email to place this type of order. Our web order [...]

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                  Is it possible to guarantee a specific delivery date or time?

                  February 16, 2015

                  Specific day of delivery is available by selecting FedEx Priority Overnight or FedEx Standard Overnight service.  It is not possible to guarantee a precise delivery time. Certain FedEx services [...]

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                    What is the difference between FedEx “Priority Overnight” and “Standard Overnight”?

                    February 15, 2015

                    A direct quote from the FedEx website explains: “With FedEx Priority Overnight, your shipment will arrive by 10:30 a.m. to most U.S. addresses. Have a little more time? Choose FedEx Standard [...]

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                      If I choose UPS Ground for shipping, how long will it take to arrive?

                      February 15, 2015

                      We are located in the Chicago area. UPS Ground will take from 1 to 5 business days (not including the day of shipment, Saturday or Sunday) depending how far the destination is from Grayslake, [...]

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                        contact us
                        • Colossal Gram, Inc.
                        • 888 E. Belvidere Rd., #113
                          Grayslake, IL 60030
                        • 847-223-5757
                        • info@colossalgram.com
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                        • "The Colossal Gram was a BIG hit, thanks for a job well done!"
                          John G. - Hilton Head Island, SC - 3/22/2018
                        • Thanks again for your great attention to detail. You guys rock!
                          Kathy L. - Alpharetta, GA - 1/8/2019
                        • "Thank you, your company always does a nice job! ;)"
                          Patti T. - Loves Park, IL - 6/11/2018
                        • "Thank you so much! I just love doing business with your company. I appreciate your help with the shipping..."
                          Carol M. - Charlotte, NC - 6/1/2018
                        • "Thank you so much for your attention to detail and timely follow-up!"
                          Ashley C. - Fuquay Varina, NC - 6/20/2018
                        • "Customer service with Colossal Gram has always been stellar. I look forward to continuing business and recommending CG in the future."
                          Victoria S. - Arlington, VA - 7/6/2016
                        • "Used many times for work...these are great!"
                          Steve W. - San Francisco, CA - 1/24/2017
                        • "It's the gift that never gets old!"
                          Patrick M. - Ashburnham, MA - 3/30/2017
                        • "So nice of you folks - as usual - caring about the details."
                          Tom Z. - Bloomington, IN - 5/15/2017
                        • "What spectacular customer service."
                          Alan M. - Toxaway, NC - 10/10/2019
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